Your career at USound

Audio Field Application Engineer (f/m)

Location: Graz

We are looking for a reliable and committed team player to join our Sales & Marketing team in Graz.

Job profile: You will communicate with our customers and work associates and provide them with technical support to prevent and/or resolve technical issues. You will advise our customers on how to select the best methods to find solutions to their problems.

Your tasks:

  • Provide customers, consultants, contractors and sales representatives with product and technical support
  • Troubleshooting support and information
  • Report software bugs and hardware problems to R&D using company approved channels and tools
  • Select the best methods/techniques for solving problems and obtaining fitting solutions for customer
  • Issue repair authorisations numbers for returns and process ordering of product parts, if needed
  • Oral and written communication with customers
  • Create customer handbooks and self-help materials
  • Research and analyse product comparisons and create sheets for sales reps and internal customers

You have:

  • Completed Master’s degree (Uni, FH) in Acoustic and/or Electronic engineering
  • 1-3 years of professional experience in audio industry (loudspeakers for micro acoustic)
  • Proficiency in English (min. C1 level), knowledge of German and/or Mandarin is a plus
  • Strong knowledge of general audio principles
  • Extensive knowledge of audio products on the market
  • Strong computer skills, hands-on experience with both MS and MAC OS and their office products
  • Experience with ERP Software & Applications
  • Experience with customer service and care is a plus
  • Strong interpersonal and written communication skills
  • Good analytical and problem-solving skills
  • Willingness to travel and work remotely

We offer:

  • Work in an international and innovative company
  • Flexibility and personal accountability when delivering tasks
  • Friendly work environment in a motivated and dedicated team
  • Annual gross salary starting at € 45 000 (full-time basis). Higher salary is negotiable according to your qualification and experience.

IMPORTANT: You must be an EU citizen or hold a valid Rot-Weiß-Rot card!


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